Shipping policy

 

This Shipping Policy applies to all shipping orders supplied by Starwolf Print and Embroidery.

Production & Processing Time

As our products are custom-made, production and processing times may vary depending on the product, quantity, design, and specific requirements of each order.

Small and straightforward orders may be completed within one business day, while larger, bulk, or more complex customised orders may require additional production time.

Please note that production and processing time is separate from shipping time.

Shipping & Delivery

Once your order has been completed and is ready for dispatch, our estimated delivery time within Australia is 3–5 business days.

Delivery Delays

Delivery times are estimates only and may be affected by circumstances outside our control, including:

• Courier or postal delays

• Public holidays

• Peak and promotional periods

• Weather conditions

• Deliveries to regional or remote areas

We are not responsible for delays caused by third-party couriers or other circumstances beyond our control.

If you have any questions about your order or delivery time, please contact our team and we will be happy to assist.